This is the first installment in a new series from Restylers International. In this ‘Sales Tips’ series we will post short articles on how to make the sale, how to keep the customer, how to be professional, etc.
Many you will already know. But it is always good to review from time to time our sales techniques. After all, that is what keeps us in business!!
So we hope you enjoy this first installment of ‘Sales Tips’.
- Listen – this helps you identify and learn what’s important to your customer.
- Body language – lean forward if seated, make eye contact, nod your head in agreement while your customer talks. Without being obvious, imitate your customer’s body language – they will unconsciously recognize you as being ‘just like them’.
- Take notes – People feel you are taking their needs seriously when you write them down. Plus your notes can help you pose questions to fine tune the exact needs of your customer, as well as helping you make sure you get the exact right item that they need.